For USPS Mailing Services with tracking (Ground Advantage and Priority Mail), please refer to your tracking information sent via email to view your shipment progress. Please allow a couple days for the tracking to be updated through USPS system.

For Standard Shipping/USPS First-Class Mail Postage Service, a tracking number will NOT be provided. I highly recommend upgrade your shipping to ensure protection for your order during transit, in case of loss or damage.

We do our best to make sure all item is carefully packed and handled. However, we cannot control the damage happens during transit. Please contact us and send a picture of the damaged item, we'll work with you on a case by case basis. This policy does NOT guarantee a refund/replacement for the damaged items due to transit.

• Please note: we are NOT responsible for damage that happens after the item is unpacked and used.
• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please make sure you enter the correct shipping address before placing your order. We will NOT refund or take responsibility for orders that are lost due to incorrect shipping address.

Please note that there are various type of web browsers, computer screens and operating systems, as well as the differences between digital and printing quality. These can be the reason that the product's colors you see on your screen might appear different on others and in real life.

Most Standard Shipping/USPS First-Class Mail Postage Service does not come with a tracking service. And, there could be many reasons why your order did not arrive, might have been delayed or lost during transit. We always try our best to prepare your order to make sure it reaches the correct destination. However, we cannot control and are NOT responsible for what happens during transit.

We are NOT liable for lost/damaged mail during transit. A refund/replacement is NOT available for standard shipping.

For USPS Mailing Services with tracking (Ground Advantage and Priority Mail), please refer to your tracking information to view your shipment progress.

There could be many reasons why your order did not arrive, got delayed or might have lost on the way. We cannot control and are not responsible for what happens during transit. In other words, we are NOT liable for lost packages.

If you did not receive your item within the estimated timeline, please kindly reach out to USPS Customer Services or file a lost package claim, and follow their instruction on how to proceed.

The estimated delivery time is often automatically calculated when an order is placed. However, this does not include the processing time and actual shipping process, so these delivery estimates can often be misleading and inaccurate.

When placing an order, please take into account 1) the processing time; 2) USPS drop-off/pickup and shipping schedule; 3) potential delays, holidays and vice versa - which can cause a later delivery date than the estimated timeline.

If you would like to keep track of your order, especially for Standard Shipping/USPS First-Class Mail Postage Service, I'd highly recommend upgrade your shipping for a tracking number.